Lubezine Volume 8 * NOVEMBER 2013 - JANUARY 2014 | Page 32

LAST

WORD

tory supervisor and know your
company’s delivery arrangements
beforehand.
And don’t tell a customer that you
will deliver goods in three hours if
you are not even sure you can deliver
in twelve! You are better off giving a
longer period of delivery and delivering in a shorter time than the other
way round.
Some industrial customers want
the assurance that a salesperson
un \