Glamorous offer international delivery on their website. There is a list of all the countries and the price of delivery. My thought is how they get these parcels to the country. It could be by ship which does not cause the environment a lot of harm. It could be by airplane which does cause air pollution which does not benefit the environment. I am unaware of how Glamorous transport their goods or parcels, they could maybe consider, if they haven't already, making it a friendly environmently way.
Since Trump's election, the US dollar has been strong. Glamorous is sold on Asos and Topshop, but available in the US. Trump's election causing this strong dollar, could have increased sales in retail due to the people's confidence. Trump also promised a trade deal with the UK, this could benefit Glamorous. Potentially making it easier to move products from the UK to US.
Glamorous have many online competitors who are more well known and successful than Glamorous, such as Missguided, Pretty Little Thing and BooHoo.com. Due to this, consumers may be shopping at these stores rather than Glamorous.
Manchester, where Glamorous is based, was the target of a terrorist attack in May 2017. This caused chaos in the city. This is where Glamorous only store is. These attacks could massively affect the amount of customers they will have got. The store may have been affected by the damage. The store may also have lost customers that week due to the attacks.
Glamorous is an online based store (with only 1 bricks and mortar store in Manchester). This could be an issue if their website crashed or got hacked. However, they are also sold on Asos and Topshop which are both very popular brands.
The law with returns is that a brand only has to accept an item for refund or exchange if it is damaged or faulty - it is ideal that the customer has their recipt too. When it comes to Glamorous returns policy - they are happy to accept returns within 28 days of the purchase. They are going out of their way to put this on their website, they must accept returns that fit their terms and conditions.