LEAD. April 2020 | Page 30

FEATURE: DEVELOPING YOUR VOLUNTEERS Offering Opportunities By Sam Chand We don’t have to be top leaders to give people opportunities. All of us—leaders, co-workers, parents, and friends—have the privilege of pointing people to something more meaningful. I’m afraid too many of us take these relationships for granted, so we don’t observe other people very well. If we’ll open our eyes and notice a person’s character and talents, we can name them— “I’ve watched you care for that person and I’m really impressed with your heart,” or “You’re really talented at…”—and then cast a vision of 30 the future: “I can see you doing… You may not go in that direction, but it’s something you can consider because you have what it takes.” I assure you that simple statements like these can make a difference, but only if they are targeted and sincere. In his book, Extraordinary Influence, organizational psychologist Tim Irwin distinguishes between two opposite messages: words of death and words of life. Words of death undermine a person’s safety and confidence, often using criticism to control