KU Annual Report KU Annual Report 2018 | Page 5

CHAIR AND CEO’S REPORT the ongoing viability of high quality childcare and preschool services. So, while KU welcomes increased choice for families, we continue to advocate for greater planning and regulation regarding the approval and funding of new services. On the other hand, in NSW, the continued roll-out of the Start Strong funding was very positive, delivering significantly lower fees in State-funded preschools. As the State’s largest independent provider of preschools, KU is pleased to have been able to welcome the increased participation of families at our preschools as a result of this initiative. Given KU’s strong commitment to the inclusion of children with additional needs, the transition to NDIS is ongoing, as is the need for us to respond and adjust our services and operations. Ensuring families of young children can access high quality early intervention services within the context of their mainstream early education environment is an increasing consideration, and we have continued to evolve and expand our service offering to meet these changing needs. In 2018, early childhood services began to be assessed under the revised National Quality Standard (NQS) and Assessment and Rating 3 system. We are incredibly proud that KU centres continue to be independently assessed as amongst the highest quality in the country, with 99% meeting or exceeding the Standard. Another KU centre, KU Lance, was added to the growing list of KU services that have achieved the highest possible honour; the coveted NQS ‘Excellent’ rating. These results continue to be something that differentiates KU for families, and with a consistently outstanding Net Promoter Score of +75.9, we are assured KU families recognise and appreciate this quality difference. KU 20 18