4 . Engage often through daily / weekly department meetings and create consistent interaction opportunities with coworkers . •
MIKE WIDMAN , PRESIDENT OF CHARLSON & WILSON
Widman : Agency process and workflows decisions are ultimately decided by management , however , it always involves direct input and discussion with those directly impacted by the change being contemplated .
How have your carriers partnered with you to help facilitate remote work ?
Widman : In my opinion , the success of a remote environment is 100 % internal to the agency . If done well , neither our clients nor carriers should be able to recognize whether the agency personnel they are working with is at a desk in our office or their private residence .
What would you recommend to other independent agencies as “ must take ” steps for implementing remote work more successfully ?
Widman : Absolutely , I would recommend agencies :
1 . Set clear expectations .
2 . Implement audit process and / or performance metrics that measure productivity and work quality .
3 . Provide seamless integration between office and remote employee IT Systems .
4 . Engage often through daily / weekly department meetings and create consistent interaction opportunities with coworkers . •
In , Above , and Outside of the NFIP !
Together , Big “ I ” Flood and Selective ’ s relationship helps deliver members an unparalleled flood insurance program .
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6 KANSAS INSURANCE AGENT & BROKER