Over time various roles in the insurance industry will undergo change . Generative AI is the first technology that has disrupted knowledge workers and will change how we all perform our roles whether we are steeped in data analytics or day to day business administration . •
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DEVELOPMENT
and benefits associated with using Generative AI , including verifying its output , protecting business information and intellectual property rights , and enhancing productivity , efficiency , insights , and creativity .
As well as a focus on compliance and prompting , training also needs to cover employees that will be working with the first business use cases . One of Swiss Re ' s first pilot use cases of Generative AI is a search and chat functionality to help selected insurance clients navigate our underwriting manual Life Guide .
UPSKILLING FOR NEW GEN AI TOOLS LIKE SWISS RE ' S LIFE GUIDE SCOUT
To effectively work with the new Gen AI tool Life Guide Scout underwriters and business testers involved in its development had to acquire a fundamental understanding of LLM and Gen AI .
This includes knowledge of the information required to build the tool , its limitations , and how to monitor and provide feedback for modifications . Additionally , upskilling is necessary for users to become familiar with the tool , understand its construction , and gain confidence in its output .
Over time various roles in the insurance industry will undergo change . Generative AI is the first technology that has disrupted knowledge workers and will change how we all perform our roles whether we are steeped in data analytics or day to day business administration . •
Pravina Ladva is the Chief Digital and Tech Officer for Swiss Re . She joined Swiss Re in 2017 as Chief Technology and Operations Officer for iptiQ , Swiss Re ' s digital white-label provider of P & C and life & health insurance , and in July 2020 assumed the role of Group Digital Transformation Officer .
Antonio Grasso is an entrepreneur , technologist , founder & CEO of @ dbi . srl , and author
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