THE POWER OF AI UPSKILLING IN INSURANCE : SKILLS WE NEED TO DEVELOP written by Pravina Ladva and Antonio Grasso , Swiss Re
While it ' s true that the insurance industry has experienced fundamental technological advancements in the past , the upskilling required for Generative AI is of a different nature . This technology demands not only the acquisition of new skills for its implementation , maintenance , and utilisation , but also shift in mindset and approach to work .
There is a high demand for specialists and experts who can implement , integrate , maintain , govern and develop AI applications – and , importantly , create the foundation architecture for it to work . Data engineers , AI architects , data scientists , Machine Learning engineers are not just sought after in the insurance industry .
AI ENHANCES CAPABILITIES OF KNOWLEDGE WORKERS
At the same time , AI is changing the roles of technical experts , as we have observed at Swiss Re through our experimentation with code completion and pair programmer tools . These tools offer suggestions for code completion or alternatives and can even write code autonomously . However , the engineer remains in control , with the ability to accept or reject the suggestions . The results have been remarkable , as the tool has already demonstrated productivity increases of up to 20 % among our colleagues using it . The time saved can be allocated to increased creativity and to do tasks that often fall to the bottom of the " to do " list , such as mentoring colleagues , learning and knowledge sharing .
Specialists are just the tip of the iceberg when it comes to people who need to have Gen AI skills . While AI can automate certain tasks , a significant portion of its value is derived from its integration into everyday tools , such as emails , document production and meeting admin . This helps us all increase productivity and enable us to focus on tasks we enjoy and create greater value add .
AI ' s POWER IS ONLY AS GREAT AS THE USER ' S KNOWLEDGE
In this way , Generative AI tools serve as companions to enhance our own capabilities . A comprehensive upskilling and adoption program is essential to ensure we maximise the potential of this technology . Swiss Re ' s training and awareness activities help ensure that our employees understand the risks , responsibilities ,
28 KANSAS INSURANCE AGENT & BROKER