What best practices would you suggest for agents to grow and protect their books in a post-pandemic world?
What are you encouraging your agents to do differently than before? What is working and what’s not?
“Independent agents provide so much value to
their customers, that is often overlooked. Now is
a great time to remind those customers why they
made the right choice in putting their trust in them
and the agency. Phone calls and e-mails, social
media are inexpensive ways to reach people even
after the pandemic when we can begin to gather
and meet in person.”
Tyler Goecker
Sales & Agency Relationship Specialist
JM Wilson Corporation
“Agents should stay even more connected through KAIA
so they can follow new business opportunities and stay
more connected to all things insurance in KS.”
Curtis Weible, Business Development Manager
OneBeacon Government Risks
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“We encourage agents to reach out (from a distance)
to their existing, potential, and former customers and
stay in touch to maintain a personal connection that
will likely be needed post-pandemic. The world will
likely move even further away from personal contact
and personal touch, providing us all with opportunities
that others might ignore.”
Mike Perkins, Managing Executive
Kansas Mutual Insurance Company
“Agents need to be aware and make sure they fully
understand coverages and endorsements in place
on each policy. Covid-19 made agents and carriers
even more attentive to how a policy would respond
to different claim scenarios that we may not have
experience before. Be sure the insured also fully
understands what coverages are in place if such a
claim might arise.”
Eric Schwarz, Regional Sales Manager
West Bend Mutual Insurance Company
“I am encouraging those agents I speak with to seek to
find normalcy in the interaction with insureds as it may
be the only bit of that in their lives through this time.”
Justin Lear, CEO
Farmers Mutual Insurance Company