Has your company implemented any customer give back programs during the pandemic such as expanded
premium payment terms, customer refunds/credits, or expanded coverage terms? What has the customer
response been to these programs?
“West Bend Mutual refunded insureds $50 on our
home and highway program for auto policies on
personal lines.”
Eric Schwarz, Regional Sales Manager
West Bend Mutual Insurance Company
“We have provided customers with 15% premium
discounts for April/May auto premiums and extended
identity protection services.”
Ruth Wright, Regional Sales Manager
MetLife Home and Auto
“We have been working with our insureds who are
having interruptions to their income and therefore
have trouble paying their premiums. We are pushing
due dates into the future and accepting partial
payments to accommodate this.”
Curtis Holle, President
Bremen Farmers Mutual Insurance Company
“A moratorium was placed on all cancellations due to
non-payment. We are now working through impacted
policies to work on repayment terms or endorsement
of policies to lessen the payrolls or exposure.”
Sean Mackin, Regional Director
Accident Fund Insurance
“One of the many advantages of self-funded health insurance is that the client determines how they want to fund their
premiums. Clients with well-established claims accounts don’t have to make any payments if they don’t want to.”
Matt Marple, Vice President
Corporate Plan Management
25