COVERED
LE: That’s a big question. First, I would say persistence
would have to be very high on the list. Plus good moral
character and desire to help people. Second, you need to
listen purposefully with the attitude that you can find a way
to offer help. I know that when we take care of clients in
the right fashion, and do the right thing, we don’t need to
sweat the rest.
K: What do you do to stay up to date in what is
happening in the industry?
LE: I read and listen a lot. Participate in association
events, etc. as a speaker or join a class.
K: What have you learned in the last year?
LE: LOTS! I have learned more about my own company
since COVID-19 in the last four and a half months than I
have learned in over 11 years.
K: If you were able to sit yourself down 10 years ago,
what advice would you give your younger self?
LE: There is always a good solution, and it is within me to
draw it out. Never focus on the obstacle but on the desired
end.
K: What are the most important lessons you’ve taken
away?
LE: Where there are knowledge and desire, there is a
solution.
K: Can you tell us about a time when you almost gave
up, how you felt about that, and what you did instead of
giving up?
LE: January 2008, I was facing the most change with the
least support. I pressed through, focused on the expected
good outcome, launched into the difficult things and took a
lot of advice.
K: On your very best day at work —the day you come
home and think you have the best job in the world —
what did you do that day?
LE: Helped someone by solving a pestering problem
of some type. At the end of a time period, when I look
back and see what faithfulness to my daily routines has
accomplished. That can be so satisfying.
K: What advice would you give to someone looking to
make a transition into the insurance industry?
LE: Serve your client and carrier partners in excellence.
Consistency in this will pay dividends for years to come.
K: Tell us about a person or organization that you admire.
LE: I greatly admire my Territory Director, Joe Clayton. He is
a leader that serves, all the time. He has great ideas and is
happy to share them. He always listens ….to the end.
And, he always has a suggestion and is never stuck in his
own way.
K: Do you consider yourself lucky?
LE: Not lucky, no. But, I do recognize that I most always
finish ahead.
K: What woman/women inspires you, and why?
LE: My daughter. She has faced a lot of obstacles yet
never fears taking on yet another one. She never focuses
on the obstacle, but sees herself overcoming it. She always
finishes well.
K: What qualities make a great leader?
LE: Selfless-minded. They always think of the greater good
and of the greatness in other people around them.
Service-minded. There is no one on this planet that is not
put here to serve in some fashion.
K: What questions can agents/owners ask you that can
help them gain better control of their finances?
LE: Tell me about Agency Funding Participation™
K: Are there any assumptions about women that you
would like to change? Why?
LE: Yes! We should stop assuming the agency owners and
top producers or the top executives are men!
Wrong thoughts and assumptions are limiting – both selflimiting
and limiting others’ perceptions.
K: If you could learn to do anything, what would it be?
LE: Public Speaker
K: What do you believe will be the greatest challenge for
the generation of women behind you?
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