NEW LEVEL PARTNERS
COURSE SERIES HIGHLIGHT
Client Management Essentials
Today’s demanding clients require the account management team to anticipate
client needs, adapt communication style, balance priorities and manage conflict.
This course bundle includes modules to introduce communication styles and how
to create a positive impression. It also includes courses on Agency Errors and
Omissions best practices.
Courses included in this series:
6
• Introduction To Errors & Omissions
• Errors & Omissions – What Can You Do?
• Customer Management – Anticipating Needs
• Customer Management – Balancing Priorities
• Introduction To Relationship Management
• Building Trust and Managing Conflict
To register for this series or look through our
course catalog, visit kaiastore.coursecenter.com
KANSAS INSURANCE AGENT & BROKER | July - August 2018 |