TABLE OF
CONTENTS
KANSAS INSURANCE AGENT & BROKER
July/August 2017
Vol. 22, No. 4
The bimonthly magazine of the
Kansas Association of Insurance Agents
10
OFFICERS OF KAIA
President
Lyle Davidson | lyledavidson@thedavidsonagency.net
President-Elect
Scott Strong | sstrong@strongsinsurance.com
VP/Treasurer
Lee Gleason | lgleason@kfsa.com
Secretary/Assistant Treasurer
Kristy Wilson | kwilson@kellermaninsurance.com
National Director
Cindy Hower | chower@kellermaninsurance.com
Immediate Past President
Dusty Davis | ddavis@ici.insurance
BOARD OF DIRECTORS
Zone I Director
Jo Erin Stuteville | joerin@elliottinsurancegroup.com
Zone II Director
Kevin Campbell | kcampbell@unitedagencyks.com
Zone III Director
Doug Smart | doug@smart-ins.com
Zone IV Director
Lucas Raleigh | lucas@raleighinsurance.biz
Zone V Director
Jolene Biggs | biggjo@insurance-planning.com
Zone VI Director
Alan Schlesener | aschlesener@kellerleopold.com
Director at Large
Monica Meininger | snelinc@ucom.net
Director at Large
Ron Bolz | bolzins@embarqmail.com
FEATURES
10
E&O Recording Phone Conversations
16
cover story
16
One Year in Review:
Reflecting on Change
21
Leadership & Development Conference
DEPARTMENTS
26
Clients for Life: From First Sale to
Long-term Relationship
President’s Message 2
Industry Partners Program 3
Executive Director’s Message 4
Commissioner’s Column 7
Director at Large
Chad Fuqua | chad@fuquainsurance.com
Young Agents Profile 9
Director at Large
Kevin O’Brien | kevin.obrien@reillyinsurance.com
Company Profile 28
Continuing Education Classes 29
Young Agents Chair
Cooper Chapin | cooper@stephens-ins.com
Kansas Filings Report 31
K A I A S T A F F & C O N S U LT A N T S
Executive Director | David Hulcher
Director of Agency Operations | Bob Harris
Vice President-Finance | Shannon Bower
Vice President of Marketing & Membership | Joan Sutton
Events and Education Coordinator | Morgan Schultz
Senior Insurance Services Representative | Sherri Snyder
KANSAS ASSOCIATION OF INSURANCE AGENTS
815 SW Topeka Boulevard | Topeka, KS 66612
785.232.0561 | 800.229.7048
w w w.k aia.com
Insurance Services Representative | Amanda Hanson
Insurance Services Representative | Katie Hobson
Executive Assistant | Barbara Cobuluis
AScK Consultant | Colin Davidson
Legal Counsel | Will Larson
POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents,
815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561.
Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas
(AScK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561.
Periodicals postage paid at Topeka, KS 66612, and additional mailing offices.
The Kansas Association of Insurance Agents was formed September 1, 1992, through the merger of the Professional
Insurance Agents of Kansas (PIAK) and the Independent Insurance Agents of Kansas (IIAK). The Association is affiliated
with the Independent Insurance Agents and Brokers of America (IIABA).