TABLE OF
CONTENTS
KANSAS INSURANCE AGENT & BROKER
July/August 2017
Vol. 22, No. 4
The bimonthly magazine of the
Kansas Association of Insurance Agents
10
OFFICERS OF KAIA
President
Lyle Davidson | [email protected]
President-Elect
Scott Strong | [email protected]
VP/Treasurer
Lee Gleason | [email protected]
Secretary/Assistant Treasurer
Kristy Wilson | [email protected]
National Director
Cindy Hower | [email protected]
Immediate Past President
Dusty Davis | [email protected]
BOARD OF DIRECTORS
Zone I Director
Jo Erin Stuteville | [email protected]
Zone II Director
Kevin Campbell | [email protected]
Zone III Director
Doug Smart | [email protected]
Zone IV Director
Lucas Raleigh | [email protected]
Zone V Director
Jolene Biggs | [email protected]
Zone VI Director
Alan Schlesener | [email protected]
Director at Large
Monica Meininger | [email protected]
Director at Large
Ron Bolz | [email protected]
FEATURES
10
E&O Recording Phone Conversations
16
cover story
16
One Year in Review:
Reflecting on Change
21
Leadership & Development Conference
DEPARTMENTS
26
Clients for Life: From First Sale to
Long-term Relationship
President’s Message 2
Industry Partners Program 3
Executive Director’s Message 4
Commissioner’s Column 7
Director at Large
Chad Fuqua | [email protected]
Young Agents Profile 9
Director at Large
Kevin O’Brien | [email protected]
Company Profile 28
Continuing Education Classes 29
Young Agents Chair
Cooper Chapin | [email protected]
Kansas Filings Report 31
K A I A S T A F F & C O N S U LT A N T S
Executive Director | David Hulcher
Director of Agency Operations | Bob Harris
Vice President-Finance | Shannon Bower
Vice President of Marketing & Membership | Joan Sutton
Events and Education Coordinator | Morgan Schultz
Senior Insurance Services Representative | Sherri Snyder
KANSAS ASSOCIATION OF INSURANCE AGENTS
815 SW Topeka Boulevard | Topeka, KS 66612
785.232.0561 | 800.229.7048
w w w.k aia.com
Insurance Services Representative | Amanda Hanson
Insurance Services Representative | Katie Hobson
Executive Assistant | Barbara Cobuluis
AScK Consultant | Colin Davidson
Legal Counsel | Will Larson
POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents,
815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561.
Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas
(AScK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561.
Periodicals postage paid at Topeka, KS 66612, and additional mailing offices.
The Kansas Association of Insurance Agents was formed September 1, 1992, through the merger of the Professional
Insurance Agents of Kansas (PIAK) and the Independent Insurance Agents of Kansas (IIAK). The Association is affiliated
with the Independent Insurance Agents and Brokers of America (IIABA).