KIA&B 2016 Vol. 21, No. 6 | Page 24

H & H Insurance Agency
| AGENCY PROFILE |

H & H Insurance Agency

Location : # 2 Old Fort Blvd .
Fort Scott , KS 66701
Founded in 1981 by Betty L . Hixon , the H & H Insurance Agency has been in business for 35 years . It has operated from the same office building at # 2 Old Fort Blvd . in Fort Scott . Until 2011 the agency was operated by one full-time and one parttime agent . In 2011 another full-time agent was added to the staff .
In 2015 , the agency was transferred to Mrs . Hixon ’ s daughter and son-in-law , Ronald and Barbara Albright . Under their ownership and management the agency has continued to grow and now operates with one full-time and three part-time agents and staff .
Year Established : 1981
Years in Business : 35 years
Full-time staff : 2
Principals : Lyle Adcock
H & H Insurance Agency is partnered with the H & H Real Estate Agency . The insurance agency staff visits with those purchasing real estate whenever possible to assist with their insurance needs . Many full-line insurance relationships are developed through those opportunities
With traditional radio , newspaper , and direct mail proving more and more costly and less and less effective , the agency has recently begun planning for some major marketing strategy changes . New and more tech-savvy agents and staff are now working to implement those new ways of marketing the agency .
Facebook , websites with interactive consumer technology , agency management systems , and comparative raters are all being pressed into service with activation dates of early 2017 . Even now , with just the implementation of the Facebook page , a new group of prospective customers is being attracted to the agency .
Since 2011 , the agency has made a concerted effort to become more “ full line ” than it had been previously . New Property and Casualty companies were added along with contracts with various Life and Health companies .
We offer senior products such as Medicare Supplements and help those under 65 with navigating the Affordable Care Act enrollment challenges . Our full product lines have combined to bring the agency into a position of being one of the most full-service agencies in Fort Scott and the surrounding trade area .
When the decision was made in 2011 to expand and grow the agency , one of the first calls made was to the KAIA . With those calls and subsequent visits , the agency brought high-quality , brand name companies to its portfolio of offerings .
Without KAIA and AScK those opportunities would not have been possible . That relationship has been important to the growth of H & H Insurance Agency and we appreciate their support and interest in our continued success .
22 KANSAS INSURANCE AGENT & BROKER | November - December 2016 |