KEYnote 37 English - Spring 2019 | Page 11

Even if this is a very rare occurrence indeed, Wibu-Systems ensures that our processes and technology keeps working perfectly when such incidents happen. Our security checks were revised and opti- mized completely and carefully last year. We employed the newest technology to scan our client systems for more than 100,000 potential vulnerabilities and removed any problems we identified immediately. The Wibu Operating Services team is trained in IT security and regularly updates and expands its expertise. These efforts have helped us maintain avail- ability in the last twelve months far above the contractually agreed levels – 99.97 percent over the course of 2018. And, should we ever fail to provide the monthly availability we guaranteed, our clients receive credit in compensation for the time their systems were not up and running. Your Expectations as the Benchmark Our clients love Wibu-Systems’ flexibility to accommodate all requirements. This can mean the provision of services outside of regular office hours to keep the effects on normal operations to a minimum. To avoid problems due to demand peaks, additional lines of CodeMeter License Central can be activated as needed. Our clients can switch between our different editions at any time without worrying about their data. They can choose different options for a secure connection to the systems or even combine them as required (https client certificates, IP filtering, basic authentication). When migrating a regular CodeMeter License Central to WOPS, our WOPS team will join the client’s project team to offer functional and organizational support and guarantee that the switch works as smoothly as possible. As our client, you can choose the right flavor for you from our many editions: Datacenter Edition Several clients can share the resources on a shared server. Their installations will, naturally, be kept separate and their data stored in separate databases. This is the best edition for clients who need a maximum of 1,500 license activations or deactivations per month and do not require any web services to connect their systems. Availability is guaranteed at 99.5% per month. Dedicated Server Edition This edition gives you direct access to the web services to connect your own systems via a secure connection. As the name implies, a dedicated server is set up to operate your CodeMeter License Central, configured to match your needs and requirements perfectly. This guarantees that performance is not affected by other clients’ installations. 99.5% availability is guaranteed per month. about any disruptions to service, with an immediate notification if full service has been resumed. This makes the management of their tickets and the status of the hosting service transparent for all clients of Wibu Operating Services at the touch of a button. The WOPS team is always at your service! Datacenter Edition This is the best edition for all clients who need to activate or deactivate a maximum of 3,000 licenses and access the web services up to 250,000 times per month. Activations per month 1,500 License queries per month 50,000 High Performance Edition Load balancing service - No. of lines 1 Availability 99.5% Access to all web services - Using a Firm Security Box (FSB) is a time and computing-intensive operation and can be a limiting factor for programming licenses. By comparison to the Datacenter and Dedicated Server Editions, the High Performance Edition gives the client not only a dedicated server, but also a dedicated FSB. Availability is again guaranteed at 99.5% per month. Dedicated Server Edition Activations per month 3,000 License queries per month 250,000 Load balancing service - No. of lines 1 The High Availability Package includes a set of two or more lines of the High Performance Edition. A special load balancer spreads the load across the lines according to the rules chosen by the client. The data is handled by a MySQL database cluster with several nodes. The nodes of the load balancer and database cluster are automatically switched if any problems occur. Wibu-Systems guarantees availability of 99.9% for this edition, implying downtime of less than 45 minutes per month (excluding scheduled maintenance). Availability 99.5% Access to all web services yes This allows the client a maximum number of 25,000 license activations and deactivations per line, i.e. at least 50,000 activations and 500,000 web service accesses for two lines. The sky is the limit, as more lines can be added as required. This makes this edition the right choice for scenarios with a maximum of 25,000 license activations or deactivations per month. Access to the web service is limited to a full 250,000 cases per month. High Availability Package Support Means Partnership All WOPS clients are given their own service level agreement for their support requests. They can, of course, also use the self-service support portal, which includes a special incident reporting form for Wibu Operating Service incidents. An emergency function is available for more urgent cases. The self-service portal also includes up-to-date information High Performance Edition Activations per month 25,000 License queries per month 250,000 Load balancing service - No. of lines 1 Availability 99.5% Access to all web services yes High Availability Package Activations per month 50,000 License queries per month 500,000 Load balancing service yes No. of lines 2 Availability 99.9% Access to all web services yes 11