Kent Performance
How are we doing?
Customer
service
98.9%
Resident satisfaction
Our target 97%
Repairs
99.5%
Repair satisfaction
Our target 98%
Lettings
9.8
days
Average time to re-let
homes – general needs and
housing for older people
Our target 10.2 days
ASB
(Anti social behaviour)
95.7%
Satisfaction with handling
of anti social behaviour
Our target 95.9%
Income
1.80%
Rent arrears – general
needs
Our target 2.01%
6
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- www.amicushorizon.org.uk