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I Can’t Find My Course in Blackboard,
What Do I Do?
Sometimes you can’t see your course because:
• The class is not yet available
• The class is at the bottom of the listing
All your enrolled classes will appear under your course list. The dates are indicated
when available. You can modify this list by clicking the settings icon (top right of
the course list module). Click on Group by Term then submit. You will see your
classes sorted by term. Select which term you want to show then submit.
My Students Can’t See Some of the
Contents in the Class Shell, Help?
If your students are unable to see some content in the
class shell, below are some possibilities:
• Adaptive Release has been applied to the content
Student CANNOT see
Blackboard content
Adaptive
Release in ON
Edit assignment to
remove Adaptive Release
• It was made unavailable
Student CANNOT see
Blackboard content
Material
UNAVAILABLE
Edit assignment
to make available
• The due date already passed
Student CANNOT see
Blackboard content
Due date
has passed
Change due date
on assignment
To fix this, you would need to edit the assignment by removing the adaptive
release to make the assignment available or change the due date.
BEFORE Contacting the Help Desk….
• Be sure to use Mozilla Firefox or Google Chrome browsers
• Clear the cache, cookies, history and restart the browser
• Close other applications that may be affecting connectivity
• If able, work on a machine that is wired to the internet
• Use the Help Center Knowledge Base by clicking the question mark on the right.
Blackboard is not
working like I expect
20
Use Mozilla Firefox
or Google Chrome
Clear cache, cookies, and
history on web browser
Close other applications
and restart browser