Retail Tail
Your job as a salesperson is not over once the customer purchases. Follow-up is key to
providing a full customer satisfaction experience. That is why Thank You Visits are being
tested at a few of our stores. Thank You Visits are the perfect opportunity to WOW your
customer and provide service above and beyond competitors.
So what exactly are Thank You Visits? Well, they are follow-up visits to a customer’s home
after the sale. The purpose of the visit is to thank the customer again for their business,
give them a small gift to enjoy with their latest purchase, and look for new sales
opportunities within their home.
Store 21, Junction City, has been part of the testing phase for Thank You Visits and shared
the following success stories.
Stacie Cowdrey “was happy to see us and really liked her candle. She gave us a quick tour of
the house and said that they were probably going to need a coffee table and end tables for
their living room. She also mentioned a glider chair for the baby room. They just moved to
their new place about two weeks ago and they have a lot more space.”
Jami Hale, Sales Associate
“During Matthew Laake's thank you visit, he seemed very appreciative of us personally coming by and bringing over a thank you gift. Customer asked, ‘What's this for?’ I replied, ‘For
being a valuable Freedom customer.’ Customer had already had a candle lit, and so a candle
was a good choice for a gift. When inside their home, they already seemed to have everything they need. They have a bedroom set, living room set, and dining room set. Maybe the
next thing they will purchase is some kind of electronics. Customer had no problem letting us
inside and showing us around :) Overall, it went well and I think if they ever need anything
they will think about this thank you visit and come back to Freedom.”
Megan Webster-Brockette, Sales Associate
“Delivered candle to Mrs. Murray, Robert was not home. Next door neighbor was there as
well. Very happy with their sectional. Both were impre ssed that we would take the time to
do this. They said they would tell their friends about Freedom.”
Michael Byrnes, ASM
Stay tuned for further updates!
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