* Exceptional Customer Service * Excellent Follow-through
Micki Andino, Director of Ecommerce,
recognized KIM BARALDI, MCS Senior
Regional Sales Rep, with a well
deserved WOW nomination. “Kim has
been tasked with fraud account
investigations for MCS. Recently
Freedom Online had a fraud that
slipped by our team as well as Credit.
When we found the error I called Kim
to ask a few questions. She came over
and went over the account with me
and my team. She took the account
back and worked it, made calls, and
submitted what she needed to with
local authorities. Kim has even offered
herself to train my CS team and
managers on what to look for in the
future as well as calling her if we have
any problems or questions. This is
certainly not her job, she has enough to
do in MCS. WOW is reserved for
those that go above and beyond their
job functions, this definitely is a WOW!
Kim is an asset to this organization and
has proven that yet again.
* Sales Expertise
Thanks Kim!”
WOW, Super Kim!
When Freedom family members unite
for the greater good of the company,
the sky is the limit! Use your company
resources and create super charged,
super power! WOW your internal and
external customers with your super powers….
* Goal Achievement