Customer C.A.R.E. by Dr Trilogy
the trilogy of
positive change
| sponsored by Federal-Mogul
the trilogy of
communication
being prepared to
react to change
visual 55%
kaizen little
improvements
day by day
positive
teamwork
verbal
7%
vocal
38%
the trilogy robot technique
caution:
express concern
Ask for more information
Stop:
Listen
Go:
Imply Action
the trilogy sanity retanity package
learn to relax
afterwards
keep
your focus
stay
cool
The brain is as strong as it’s weakest link
Logic is an instrument used for
– Eleanor Doan
bolstering prejudice
– Elbert Hubbard
Driving the future
through leading technology
Customer careline 0800 555 832
| words in action
39
july 2014