Customer C.A.R.E. by Dr Trilogy
Module
| sponsored by Federal-Mogul
Fifty Seven – Summary
We are now in the fifth week of our summary of the Trilogy Customer C.A.R.E.
course. In this summary,we have reaffirmed our commitment to customer c.a.r.e.,
we have repeated the three Trilogy Truths, we have conceptualised the Thrilogy
Triumph, we have pondered the effectiveness of the other Trilogy truisms, and
we have identified the three most important Trilogy Customer C.A.R.E. Principles.
Now finally, before we wrap up, we need to look at the Trilogy of Woe (a no-no for
any customer c.a.r.e professional), and then to identify some valuable techniques
that are always useful for a customer c.a.r.e. professional (an absolute must).
the trilogy of woe
no c.a.r.e
indifference
broken
promises
THIS SHOULD NEVER BE EXPERIENCED
BY YOUR CUSTOMER – because
CUSTOMERS ARE REALLY EVERYTHING!
Driving the future
through leading technology
Customer careline 0800 555 832
| words in action
38
july 2014