Journal: People Science - Human Capital Management & Leadership in the public sector Volume 1, Issue 2 Spring/Summer 2014 | Page 30

The key to measuring at the impact and ROI levels are to align the program to the business measures in the beginning. The V-Model,
shown in Figure 2, is an excellent way to visualize the alignment process. This clearly shows the connection between needs
assessment and evaluation, with objectives serving as transitions between the two processes. Most leadership programs begin at
Level 2, learning, as leadership competencies are suggested for a particular group. It is often presented as a learning solution, and this
makes it very difficult to connect the business on the evaluation side.

Figure 2: Program Alignment V-Model

In reality, the program should start with a business need.
What particular business measures should change if these
competencies are used with the team? When this question
is answered (and it can be addressed in most public sector
situations) those measures are the initial connection of these
competencies to business measures. With that connection,
the business objective at Level 4 is set and the business
alignmen \