i |
About the author |
p4 |
ii |
About Oxford Medical Training |
p5 |
Chapter 1 : Introduction | ||
1.01 ‘ A moral and professional responsibility ’ |
p7 |
|
1.02 About this book |
p9 |
|
1.03 Your current perceptions |
p11 |
|
Chapter 2 : What is wrong with the NHS ? | |
2.01 What do you think ? |
p12 |
2.02 Financial headlines |
p13 |
2.03 The triple aim and the triple tension |
p15 |
2.04 Politics and inconsistency |
p16 |
2.05 Vacancies |
p19 |
2.06 Inequality and diversity issues |
p23 |
2.07 Errors |
p25 |
2.08 Behaviour |
p26 |
2.09 Workforce morale |
p34 |
2.10 Burnout |
p35 |
2.11 What does the British public think ? |
p38 |
2.12 What do patients and their carers think ? |
p42 |
Chapter 3 : Drivers , reactions and experiences of change | |
3.01 Can there be a positive way forward ? |
p47 |
3.02 The case for teamwork |
p48 |
3.03 The case for leadership |
p49 |
3.04 Compassionate leadership |
p51 |
3.05 Evidence-based medical leadership |
p53 |
3.06 Typical reactions to change |
p55 |
3.07 What is changing at present ? |
P57 |
3.08 Drivers of change : PESTLE |
p59 |
3.09 PESTLE interactions and impact |
p63 |
3.10 Choosing your response to change |
p64 |
3.11 Clinical Governance |
p68 |