January 2024 | Page 14

Simple Fixes : Appliance Repair

Appliance maintenance and repair range from cosmetic touch-ups ( i . e ., fixing paint scratches , changing light bulbs ) to complex part replacements ( i . e ., clothes dryer heating element , refrigerator thermostat ). The repairs between these extremes are vast and require you to increase your skills in determining the root cause of a problem .

This " simple fix " seminar will review the replacements of all parts on major appliances , electrical cord replacements and teach you different techniques to fix these appliances all while keeping your budget expense down

Plumbing : Pipes , Fittings and Clean-Outs

Pipes can break , drains can plug , and valves can leak . When trouble arises , quick and quality repairs are crucial — the plumbing system must work properly , both for convenience and the health of the community ’ s residents .

Pipes are the arteries and veins of the plumbing system , carrying fresh , clean water to residents — and taking away wastewater and material . Fittings are the metal or plastic pieces that hold sections of pipe together .

In your role as a maintenance technician , you ’ ll need to know about the pipes behind the walls of your apartment community . In particular , you ’ ll need to know what can go wrong with them , and how to make a few simple repairs . This class will teach you the essential components of pipes , fittings and cleanouts and how they impact your role as a maintenance professional .

Dealing with Difficult People

Learn how listening and communication can help diffuse tough situations

It is hard to maintain your calm and not take it personally when your customer is being difficult or rude , yet that is what is necessary for business . This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution .

Course Topics Include :

• Understanding the difference between difficult vs . upset people .

• What makes a person difficult .

• Learn the skills to master managing difficult people .

• Learn the three stages of conflict and how to manage the customer .

• Quick tips on how to handle common hassles .

• 10 active listening tips .

• How to avoid escalation .

PRICING & LOCATION

HYBRID

VIRTUAL

Unless otherwise noted :

• Early Bird : $ 49

• General : $ 59

• Non-Member : $ 79

• Class Pass Holders : FREE

Location :

All hybrid or in-person seminars are located at : 7100 E . Belleview Ave . Suite 305 Greenwood Village , CO

* Zoom links for hybrid or virtual seminars will be provided upon registration .

* High energy , fun and hands-on ! This training space was built for maintenance professionals BY maintenance professionals . The HOME Room is state of the art but allows maintenance teams to get their hands dirty by not only learning how to fix something but by truly fixing it in the classroom setting .

12 | TRENDS JANUARY 2024 www . aamdhq . org