Holloway , I ., & Galvin , K . ( 2017 ). Chapter 7 : Participant observation and documents as sources of data . Qualitative research in nursing and healthcare . Chichester , West Sussex , UK : Wiley Blackwell , 107-23 .
Khan , N ., Jones , D ., Grice , A ., Alderson , S ., Bradley , S ., Carder , P ., Drinkwater , J ., Edwards , H ., Essang , B ., Richards , S ., & Neal , R . ( 2020 ). A brave new world : the new normal for general practice after the COVID-19 pandemic . BJGP open , 4 ( 3 ), bjgpopen20X101103 . https :// doi . org / 10.3399 / bjgpopen20X101103
NHS England and NHS Improvement ( 2021 ). Online library of quality , service improvement and Redesign tools . Plan , Do , Study , Act ( PDSA ) cycles and the model for improvement . Retrieved June 12 , 2021 , from https :// www . england . nhs . uk / wp-content / uploads / 2021 / 03 / qsir-plan-do-studyact . pdf
Royal College of Nursing . ( 2020 ). Remote Consultations Guidance Under COVID-19 Restrictions . Retrieved May 20 , 2021 , from https :// www . rcn . org . uk / professional-development / publications / rcn-remote-consultations-guidanceunder-covid-19-restrictions-pub-009256
Royal College of Physicians . ( 2014 ). National Review of Asthma Deaths . London . Retrieved May 12 , 2021 , from https :// www . rcplondon . ac . uk / projects / national-review-asthma-deathshttps :// www . rcplondon . ac . uk / projects / national-reviewasthma-deaths
Stolovitch , H . D ., & Keeps , E . J . ( 2006 ). Handbook of human performance technology : Principles , practices , and potential . John Wiley & Sons .