FROM
THE CHAIR
3
Dear members
Our national Q3 Branch Events are now wrapping up and it is both fair to say, and important to note, that itSMF Australia enjoyed some notable successes in this round of our professional development program.
For starters I would like to thank the Hon. Ed Husic, MP, for the appreciation he showed us in the ACT/WA special event.
Ed demonstrated his understanding of the Service Management profession and acknowledged many of our colleagues are critical to our State, Territory and Federal government IT COVID programs that enable everything from contact tracing, rapid test results and vaccine rollouts.
Service Management is also behind every Australian who has been able to continue to work from home and maintain employment during this period. This has been Service Management's 'finest hour', as IT service providers and governments work closely together to rapidly build, deploy and support these systems that protect Australia and keep the country working.
This work will of course continue over our foreseeable future and Service Management professionals are destined to remain at the forefront of our national effort to manage this issue which placed the nation in real peril.
I would also like to offer my thanks and appreciation to Ian Smith, State Branch Chair for ACT and the ACT committee for organising
this event, and David Low and his team in WA who supported ACT with this event.
I am encouraged to write that our Conference planning is ‘full steam ahead’. Despite the postponement it has been encouraging that our sponsors continue to support our flagship event and the majority of the speakers have confirmed their availability for the rescheduled Conference. We are also looking forward to acknowledging the great work of Service Management professionals at our Gala Dinner and awards night! The National Awards remain one of the stand-out features of the Australian Conference, one of the best Service Management conferences in the world. Please consider nominating for an award!
The Member Value Program (MVP) has now moved into the implementation stage and we are in the final stages of being able to announce an exciting new member benefit… watch this space!
On both a personal level, and on behalf of everyone in our organisation, I’d like to offer my congratulations to Michelle Major-Goldsmith on her nomination in the ‘WA Women in Technology Awards’. Michelle is well known in her home state of WA, but enjoys a well-earned national and international reputation for her work in the Service Management domain. Good luck Michelle!
Enjoy your Bulletin
Brendan Cullen
Chair, itSMF Australia