itSMF Bulletin September 2021 | Page 2

TABLE OF

CONTENTS

Chair's Report

6 Ingredients of Effective Cyber Incident Reponse

Rinske Geerlings

ITIL Online Access

Is your digital transformation really resilient - or just redundant

Matthew Bertram

Member Benefits

Brighttalk Webinars

2022 Service Management Conference

2022 itSMF National Awards

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