The approach can be used for strategic, tactical and operational change. It can be
used for small, medium and large changes of varying complexity and priority. It can be used to increase resilience in the face of constant change.
Don’t panic
Fans of the original publication, and I know there are many, do not have to panic. The Balanced Diversity framework remains untouched. Those A3 posters of the framework adorning so many office walls, are just as relevant today as they were back when.
The difference is that first publication presented the framework as detailed in the original research and demonstrated its practical application to IT service management.
The revised publication presents the framework as detailed in the original
research and demonstrates its practical application in relation to any industry.
This edition is targeted to a much wider audience—everybody.
It also recognizes that the delivery of change within organizations has also evolved. Not only is change a constant, it is also disruptive, unpredictable, uncertain and ambiguous. The complexity of change has dramatically increased over the past ten years and will continue to do so.
In the first edition of this book, I embedded the Balanced Diversity framework into a structured organizational change management (OCM) methodology, which I now believe is outdated. So, a major change in this edition is the approach in application of the Balanced Diversity framework while managing change.
About the Author - Karen Ferris
Karen is a self-professed service management and organisational change management rebel with a cause.
She is an author, keynote speaker, facilitator, educator, coach and mentor.
She has written four books on organizational change and building resilience in the face of constant change.
In 2014 itSMF Australia bestowed her with the Lifetime Achievement Award for her contribution to the industry.
Karen is excited to have made this framework accessible and applicable to organizations of every shape and size and in every industry sector through the publication of this revised edition.
The book describes in detail how the framework was constructed; how it can be used to address the challenges of change; how to select the right practices for each change; and applying it to both current and future changes.
The objective of this edition is to present a framework that enables organizations to successfully transition people through change. This objective has not changed since the first edition.
The focus, however, is more on using the practices to build resilience to change within the organization as opposed to overcoming resistance to change.
The book can be ordered from most online book stores and at [email protected]/store.