itSMF Bulletin September 2020 | Page 12

The research determined that the key to successful change was to have a balanced selection of practices from each of the quadrants.

The 59 practices identified by the research are grouped into 20 categories across the four quadrants. The

categories are shown in the following diagram.

The detail in the framework may make it difficult to read in this format.

A downloadable version of the Balanced Diversity framework can be accessed here: Click here