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Service management is a set of processes used in designing, operating, and controlling the delivery of IT services. With a combination of tools, processes, and people, service management provides a framework for organizations to deliver IT services while enabling collaboration between internal cross-functional teams and the clients.
As an important aspect of digital transformation the key to successful service management is the continuous, streamlined approach to maintaining and delivering IT services.
While there are several frameworks that organizations can leverage to improve their service management practices, it’s crucial to follow the best practices after diligently referring to an organization’s use case. With that in mind, the following points typically form the basis of creating an effective service management framework. An adopted framework should:
· Account for the current state of your organization’s environment.
· Consider emerging technologies and practices to ensure that your employees are getting the most out of your IT services.
· Deliver the customers’ expectations.
Enterprise Service Management vs ITSM:
What’s The Difference?