Organisations will now be using modernised processes, beyond what is documented in ITIL v3. This modernisation comes in the form of workflow tools like ServiceNow, dynamic methods like ''Observability’, high availability management models like SRE and highly automated environments like DevOps, just to name a few. The use of Data Science and AI has increased dramatically, making Robotic Process Automation (RPA) a common reality in many organisations. Therefore, we will now need to widen our learning beyond the ITIL v3 processes.
DevOps and SRE skills are a natural progression after an ITIL 4 Foundation course. The DevOps and SRE Foundation courses give participants modern practical knowledge that is highly valuable in the operation of IT environments.
While ITIL v3 Strategy, Design, Transition, Operations, and Improvement knowledge
is still extremely valuable, we must look
forwards into new shapes of similar knowledge. The ITIL 4 Intermediate publications and courses introduces individuals to vital knowledge, for
example, the benefits of Value Streams, customer journey and customer satisfaction, understanding digital
strategy and managing complexity.
In addition, we will see new ways of learning, DDLS+ is an example of a flexible learning platform that addresses ongoing learning needs.
Addressing the Knowledge gap
DDLS customers have the opportunity to obtain Service Management knowledge and more, via our tailored materials in DDLS+.
Alternatively, professionals can still obtain the ITIL v3 core publications and courses, while available at community knowledge sharing events.
In Conclusion:
There is still value in the ITIL v3 publications and knowledge. This knowledge can be acquired through ITIL v3 Intermediate courses but only for a limited time as the exams will be discontinued at the end of 2021. The alternative is to read the ITIL v3 books or embrace ITIL 4 and DevOps.
About the Author:
Rose is an enthusiastic, experienced and knowledgeable Agile Service Management consultant, educator and leader. Rose is customer oriented and strives to deliver quality outcomes in the most efficient way possible so, projects can get quicker successes. Rose has more than 20 years experience in the IT industry that ranges from IT operations and support, application development, project and customer management and IT solution development. Since 2004, Rose has been dedicated to IT Service Management consulting and education.
Rose has been involved in ITIL process design/implementation/improvement, ITSM tool alignment and IT Transformation projects in organizations of all sizes in Australia, Singapore and Hong Kong, including the largest ITIL implementations at Government Departments in Australia. Since 2004, Rose (an ITIL Expert) has successfully delivered ITIL related training to thousands of people in Australia, NZ, Singapore and Hong Kong, including corporate executives, business and technical managers, technical specialists, service desk staff and administrative (non-technical) staff from a variety of industries at small and large organisations.