whitepapers, webinars, books, videos, and much more are available but not necessarily all found in one place. A lot of these can be accessed via the My ITIL subscription or the My AXELOS free subscription. They may also be available via video stream applications, online bookstores, Audible, meetups, podcasts, online blogs, social media platforms, not-for-profit groups like the itSMF.org.au and other sources. This is putting to work a true value co-creation and collaboration mindset promoted in ITIL 4.
ITIL 4 practices replacing ITIL v3 processes
ITIL v3 processes were ideal to help IT service providers and consumers to gain understanding and transparency of IT services and to ensure these are fit for purpose and fit for use. We can use this now as the launching platform for future achievements.
We are now operating in a very competitive digital world, where consumers expect new applications and features to be secure and released quickly. New options of IT infrastructure offer higher flexibility since this can be obtained as a service. These are highly automated environments that can be dynamically configured and even self-monitored and self-healed. Therefore, we must adjust our practices and mindset and align with these modern ways of working. The ITIL v3 processes in their current state are no longer suitable to support the new needs of organisations.
The ITIL 4 Service Value System works as an operating model to deliver valuable products and services.
The Service Value System components enable holistic thinking, greater collaboration and value co-creation, and a culture of continual improvement and innovation, while ensuring governance
through a combination of the 34 ITIL 4 recommended practices. These higher level practices are more flexible than processes as they operate at governance level and work together with various valuable models, such as:
· SRE (Site Reliability Engineering),
· DevOps practices,
· RPA (Robotic Process Automation),
· Agile processes,
· Scrum rituals,
· Lean methodologies,
· IT4IT and VeriSM,
· KCS and Intelligent Swarming
methodologies,
· SIAM,
· SAFe framework,
Cybersecurity Frameworks, etc.
How are new staff members going to get the valuable ITIL v3 knowledge they need?
Many organisations have relied on the ITIL v3 Foundation course to educate their staff on the basics of IT Service Management and the processes they worked with every day, like Incident Management.
The ITIL 4 Foundation course is still educating individuals in the principles of Service Management and introducing them to new ways of working. The ITIL 4 Foundation is the only ITIL core publication that gives a good overview of the 34 practices, some of which align with ITIL v3 processes. Some of these are covered at high level in the ITIL 4 Foundation course.