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by Sophie Danby
The ITSM.tools 2021 IT ‘Service Management (ITSM) Hot Topics and Trends’ poll identified artificial intelligence (AI) as a key area of focus. To help you along the way Sophie Danby asked ten #ITSM industry authorities for their view on the guidance and help organizations need for succeeding with the adoption of AI-enabled capabilities. This is what they said with these tips for AI success presented in alphabetical order
by author.