Your company then has to demonstrate what software it has installed compared to what it has purchased. Much wailing and gnashing of teeth ensues, before budgets are ripped asunder and the proposed answer to alleviate such pain is to buy a SAM Suite.
6 months goes by, and the SAM suite has turned into the shelfware that we should all be avoiding – and then someone suggests a new SAM suite will give you better answers! Hold that thought…..
The rewrite of the ITAM Accelerate Process Kit in line with ISO19770-1 inspired us both to create a Learning
Management System that allowed Kylie and I to take participants through the processes and use cases of the process kit in an interactive and collegiate fashion. Rather than working up to “what good looks like”, we start with that, and then let clients take away the core collateral for them to modify the contents in an attempt to implement a quality working process in their own organisations.
If you need help in unpicking the Gordian Knot that is SAM – and to see how good SAM can benefit Service Management, then we would be delighted to hear from you: www.itamaccelerate.com
Rory is the founder and CEO of SAM Charter and, along with Kylie, is our principle trainer for our software asset management process courses. Rory has a wide range of first-hand experience advising numerous companies and organisations on the best practices and principles pertaining to software asset management.
Kylie is the founder & principal consultant of ITAM Intelligence, and, along with Rory, is our principal trainer for our software asset management courses.
Kylie loves working as a coach and expert consultant who helps clients build responsive and compliant software asset management frameworks.