If the thorny topic of Software Asset Management has been placed on your desk to resolve, then established reading might pigeon this discipline as a process. Be very careful around that definition of process – that singular noun may imply a minor activity that solely exists to serve the higher god of Service Management: Not so……
If it were so, when vendor audits were called, a steady path would be beaten
to Head of Service Management at a company to be told “make the audit go away”. SAM is an entity in its own right and is comprised of many processes. So what does SAM look like in the real world? Possibly something like this:
Your company has been on the wrong end of an audit – a vendor has arrived and activated the audit clause in their software contract. A software contract that might lead you to believe makes you licence compliant (no it does not).
ITAM Accelerate: An Introduction
by Rory Canavan
My name is Rory Canavan, and alongside my good friend and industry partner, Kylie Fowler – we would like to tell you of an exciting development in the world of ITAM. But before I get on my soapbox, allow me to do some scene-setting.