Most people, at one point or another in their lives, find themselves walking onto a stage. It may be a stage in name only, taking up a position at the front of a small group in some anonymous training room in the back of an office building. Or it might be something considerably larger, and as a result more threatening – walking out to front hundreds of people who have taken their seats to hear a presentation they regard as important. What these situations have in common is the need to deliver, to make the efforts the audience went to worthwhile.
They have something else in common as well, the capacity to completely terrify the person making the presentation.
Some of us dread the whole experience, some have managed to quell their fears and are more or less relaxed, and some, a very few, are like Peter Doherty, and they absolutely relish the opportunity. Indeed, for these more gifted individuals, and this is certainly true for Peter, the larger the crowd and the higher the stakes, the better he likes it. Peter enjoys the thrill of risk taking and it has developed in him unmatched presentation skills, but these skills are based on a solid, hard earned bedrock of knowledge. Peter is an expert.
Many of us working in Service Management are aware, at least in broad terms of Peter’s last dozen years with ServiceNow, but what was he doing before that, where did this all start. What was the journey of this ITIL evangelist, the closest Service Management has ever come to its own genuine Rock Star?
Here’s the journey.
It begins with a stint with Telstra, following the attainment of a degree in Computer Science. Peter worked with Telstra for four years in Tech Support where became used to the idea of the usefulness of problem investigation and tracking.
Keep in mind, this was in the days when you could literally ‘walk into a computer’.
Peter also worked for a couple of years with the old Victoria State Electricity Commission, where quite by accident someone introduced him to another abiding thread in his life: more of that later.
Then came a stint with Fujitsu in their training and education sector where he first began to hone, what are his now legendary skills in presentation. A couple of things happened while Peter was with Fujitsu, as well as honing those presentation skills, at Fujitsu he uncovered his love for mentoring and the cultivation of talent, again things which he has become well known for.
He enjoyed the technical challenges of networking and comms generally, and he was good at it, but he was more energised by his growing enjoyment for what he described as ‘working on the human side’ of the business.
Peter subsequently joined Software Development, an
Most people, at one point or another in their lives, find themselves walking onto a stage. It may be a stage in name only, taking up a position at the front of a small group in some anonymous training room in the back of an office building. Or it might be something considerably larger, and as a result more threatening – walking out to front hundreds of people who have taken their seats to hear a presentation they regard as important. What these situations have in common is the need to deliver, to make the efforts the audience went to worthwhile.
They have something else in common as well, the capacity to completely terrify the person making the presentation.
Some of us dread the whole experience, some have managed to quell their fears and are more or less relaxed, and some, a very few, are like Peter Doherty, and they absolutely relish the opportunity. Indeed, for these more gifted individuals, and this is certainly true for Peter, the larger the crowd and the higher the stakes, the better he likes it. Peter enjoys the thrill of risk taking and it has developed in him unmatched presentation skills, but these skills are based on a solid, hard earned bedrock of knowledge. Peter is an expert.
Many of us working in Service Management are aware, at least in broad terms of Peter’s last dozen years with ServiceNow, but what was he doing before that, where did this all start. What was the journey of this ITIL evangelist, the closest Service Management has ever come to its own genuine Rock Star?
Here’s the journey.
It begins with a stint with Telstra, following the attainment of a degree in Computer Science. Peter worked with Telstra for four years in Tech Support where became used to the idea of the usefulness of problem investigation and tracking.
Keep in mind, this was in the days when you could literally ‘walk into a computer’.
Peter also worked for a couple of years with the old Victoria State Electricity Commission, where quite by accident someone introduced him to another abiding thread in his life: more of that later.
Then came a stint with Fujitsu in their training and education sector where he first began to hone, what are his now legendary skills in presentation. A couple of things happened while Peter was with Fujitsu, as well as honing those presentation skills, at Fujitsu he uncovered his love for mentoring and the cultivation of talent, again things which he has become well known for.
He enjoyed the technical challenges of networking and comms generally, and he was good at it, but he was more energised by his growing enjoyment for what he described as ‘working on the human side’ of the business.
Peter subsequently joined Software Development, an