counter offers and competing promises? A veritable game of ‘Pin the tail on the Donkey’ – with the very real risk that at the end of it, you’ll be that donkey, stuck with a service provider who hasn’t delivered, and won’t, but too far committed to be able to just walk away.
One strategy might be to sign up with organisations, and people, who actively back your industry. Organisations, and people – it’s always about the people! – whose commitment isn’t simply to talk more, to offer more, but rather to pin their colours to the mast and make public the commitment that ‘We’re here for you.’.
That group of companies that ‘stepped up’ and sponsored the April ITSMF Australia National
Conference would be a good place to commence your search.
You already understand their desire to play their part in strengthening the industry. You may want to look at how they can assist you with Service Automation, simplifying and automating the business workspace, custom Business Apps, Integration, CDCI,