in the knowledge that there is plenty of work available, so there’s no financial disincentive in annoying a customer –indeed, in leaving them completely in the lurch.
We live in an age of paradox: we have recently emerged from the rigors of Covid lockdowns, of rampant disease, of fearfulness about the well-being of our loved ones, especially those whose health was not robust to start with. However, in far too many customer/supplier relationships, you the customer, are now expendable, your needs subservient to the whim of the provider.
This is our experience whether we’re just trying to get our house cleaned,
or a new IT system up and running – we’re all familiar with the joke ‘Care factor zero!’, except these days it isn’t quite so funny.
This situation is one we’re going to have to endure for the foreseeable future, so in regard to the provision of something like a reliable Service Management provider the best advice is to actively ‘shop’ for one with a strong reputation.
A reputation based on meeting agreed goals and milestones, of civilised and empathetic personal interactions and the reliable provision of the Service Management requirements.
Where do you even start to look for such a provider, how do you navigate the plethora of offers, of