TABLE OF
CONTENTS
Building an effective DevOps Culture
Q&A with Eveline Oerhlich
The Role of Machine Learning in IT Service Management Steve Stover
itSMF Q2 State Events - Videos
BrightTalk Webinars
2021 Service Management Conference
2021 Serevice Management Conference - Speakers
2021 Service Management Conference - Program
2021 itSMF National Awards
Member Benefits
Congratulations - Tracey Horricks & Sam Mackenzie
3
4
8
11
12
14
16
18
20
22
23