Have you ever applied your ITSM skills outside of work?
Once you learn ITSM skills, it becomes embedded in how you think. I’m often looking through an ITSM lens in my interactions with other businesses and applying the basic concepts of ITSM. I’ve found this particularly when dealing with the family business and volunteering.
What do you see as the biggest challenge or ‘next big thing’ for ITSM professionals over the next couple of years and what do we as ITSM professionals need to do to address these challenges/opportunities?
There is such a broad range of thinking, methodologies and models which can be applied to how we work; it’s about finding the right fit for the right situation and only experience and sharing those experiences will help to guide us.
What's the most valuable piece of advice you have been given in your professional career?
I guess for me it’s about ensuring your values are aligned with those of the company you work for, and understanding the role that values have in guiding you in your decision-making.
What advice would you give young people who have chosen a career in technology?
Every career is going to have a technology component in the future, so keep an open mind, embrace change and keep continuously
learning. Education is the key and it doesn’t have to be formal - it can be on-the-job, networking or just saying yes and stepping outside your comfort zone.
What do you like to do when you are not working?
I’m an avid reader, dabble in home automation and love Trivia nights.
What was the title and author of the last book you read?
Record of a Spaceborn Few by Becky Chambers, I’ve had a bit of a return to Science Fiction this year.
One word that could describe your experience of itSMF Australia?
Rewarding
Have you ever been to an itSMF Conference, if so what was your conference experience like and do you have a lasting memory?
I’ve been to a few conferences, I always enjoy the sessions and find it hard to choose between the streams as they’re all good. The highlight of the conference for me is the Awards ceremony, hearing the success stories and celebrating those successes.
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