What is your current job title and industry and what do you enjoy the most about both?
I’m a Service Director at Kinetic IT and have worked in Australia’s ICT industry for over 23 years. I really enjoy the energy and brilliant minds of the people I’m surrounded by – whether that’s my direct team, or my peers across Australia. I love working with my team to overcome challenges and harness the opportunities offered by an ever-evolving industry.
How long have you been an itSMF Member?
I’ve been a member through Kinetic IT’s corporate membership, however I’ve become a much more active participant since itSMF opened its Northern Territory branch in 2014.
What itSMF Membership Benefits do you get most value from?
What do you enjoy most about being an itSMF Member?
As Deputy Chair on the Northern Territory itSMF committee, I think it’s great how we present and share knowledge locally. We can bring in fantastic subject matter experts to discuss and share the latest topics and ideas from itSMF Australia to the local ICT industry.
Has being an itSMF Member benefited you professionally? If so please specify…
Absolutely, through itSMF I’m continuously exploring and applying new skills, ideas and techniques. Networking with other members of the Service Management community at itSMF conferences and seeing real life examples of how Service Management is implemented in different environments drives innovative thinking and encourages continuous improvement.
What ITSM related certifications do you hold, if any? (Checklist)
I originally completed my IT Service Management certification in 2008 and abridged it across to ITIL v3 expert in 2010. Recently, I completed the SIAM foundations course and I am looking forward to ITIL version 4.
What has been your biggest workplace or career challenge and how did you face it?
Early in my career there was a point where I realised that I had to go backwards to move forward. Once I embraced this truth, I did everything I could to make the most of the challenge, re-skilling and certifying in my field and making sure I got the most out of the situation. There’s always a silver lining to every challenge and it’s turning that challenge into an opportunity; this means it becomes something that you relish, rather than face.
Karina Bourne
in conversation
with Brendan Cullen
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