TABLE OF
CONTENTS
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28
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Chair's Report
A Simple Guide to Creating a Knowledge Base (and keep it running)
Aprill Allen
NSW Q2 Seminar
Service Management and ITIL 4
Gary Percival
Service Management 2019
Speaker Profiles
itSMF Board Members
itSMF State Branch Chairs
In your State
Elizabeth Clelland
in Conversation with Brendan Cullen
itSMF Member Benefits