itSMF Bulletin itSMF Bulletin July 2019 | Page 18

Speaker Profile

Mark Chatterton

Mark co-founded inGenious AI to enable organisations to create a customer experience based on conversational language, as it’s the most natural interface for humans to use and understand. The inGenious AI chatbot CMS platform enables simple, familiar interactions via voice or text that people enjoy connecting with, and will change the way great customer service is perceived.