TABLE OF
CONTENTS
2
Chair's Report
Chatbots that get Smarter
Greg Baker
Q2 & Q3 Seminars at a Glance
2018 Service Management Conference
SaaS ITSM Software – Value without the overheads
Stephen Brunsdon
Cybersecurity, Is This the New Directors' Duty?
Vera Visevic & Brian Lee
Member Q & A
Tracey Horricks
Member Benefits
itSMF 2018 National Awards
itSMF Knowledge Repository
3
4
8
10
15
16
20
22
24
25