TABLE OF
CONTENTS
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3
4
10
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18
20
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24
Chair's Report
Quadruple Bottom Line Reporting - A Recipe for
Business Sustainability
Peter Cross
Q1 Seminars 2019
Game On!
Karen Ferris
Service Management 2019
Sandra Almeida Loureiro
in Conversation with Brendan Cullen
itSMF Member Benefits
Engage on International Womens Day