which helps make sense of the growing landscape of best practices out there, and can help you integrate them to add business value. VeriSM isn’t about blindly following ITSM ‘best practice’ – it’s about building a model that works for your organisation. VeriSM supports how to use all organisational capabilities, available practices and utilising emerging technologies to deliver value.
We would recommend VeriSM as essential reading for anyone who works with products and services.
Disclaimer: Whilst Michelle and Simon have contributed to VeriSM, they derive no financial benefit from the sale of publications or exams.
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Michelle Major-Goldsmith
[email protected] / @MMG9898
Manager, Service Management Capability, Kinetic IT
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the VeriSM Pocket Guide.
Michelle has been an active committee member of various service management groups and forums for many years. She is currently a committee member of the itSMF, Western Australia Branch as well as a representative of the AXELOS Accredited Training Provider Working Group.
Michelle is currently engaged ostensibly in the consulting and training space, she is passionate about service management and all best and enabling practices. In 2010 she was awarded the UK itSMF Trainer of the year Award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.
Simon Dorst
[email protected] / @ITILZealot
Manager, Service Management Service, Kinetic IT
Simon has over 25 years’ international experience in the development and delivery of various Service and Project Management consulting and training assignments. Known as the ‘ITIL Zealot’, he is always looking for the most effective and efficient way of delivering managed services, using ITIL, SIAM or whichever other enabling practice.
Simon is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
He is also the WA State Branch Chair for the itSMF Australia and has been active in the committee, seminars and conferences for over 15 years. He is a pragmatic thinker, who is always looking for the most effective and efficient way of conducting business. Combining a technical background, service orientation, industry best practices, analytical mind and his knowledge of and experience in IT Service Management, he is exceptionally qualified to advise organisations on improving their (IT Service) management processes.