Within the Management Mesh are then the high-level activities for the stages of product and service development and provision:
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Product and service development is not always a linear, sequential process. Sometimes stages happen in parallel, or are repeated. Sometimes different capabilities will work on different stages, and in other situations the same capabilities will be involved throughout all four stages. These stages are also where the different practices can be applied (and integrated).
Aside from the theory…
When looking at that VeriSM book, one of the things we feel adds real value is the huge amount of non-theoretic content.
The publication is bursting with fabulous real-life case studies, interviews with business leaders, quotes, examples and scenarios from organisations all over the world such as Happy Skills, Auto Trader, ServiceNow and the BBC.
This adds authenticity to the VeriSM model and helps enhance understanding of its core principles, especially when considering non-traditional and non-IT environments. It isn’t an IT book. It is a service management book and above and beyond the VeriSM Model, the Management Mesh, the governance and service management principles, it offers a huge amount of interesting information about other best and enabling practices, skills required for the digital age, organisational change management, customer relationships and so much more. It really does cover the gamut of information required by todays service management practitioner (for instance it outlines what it calls ‘progressive’ service management practices like SIAM, Agile, Lean, Shift Left, UX/CX to name but a few).
The VeriSM Foundation certification has recently been launched, and you can expect accredited training to appear shortly. Work has already begun on the ‘next level’ or VeriSM Professional, which can be expected in the 2nd half of this year.
So, is VeriSM the future of service management?
Time will tell but VeriSM certainly looks like an exciting development.
It addresses the reality of our world where organisations and governments offer their services in a rapidly changing environment (and where established, tried-and-tested practices may no longer suffice, or at least not on their own).
VeriSM is a holistic, business-oriented approach to Service Management,
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Aside from the theory…
When looking at that VeriSM book, one of the things we feel adds real value is the huge amount of non-theoretic content.