TABLE OF
CONTENTS
2
Chairs Report
Service Management for the Digital Age
Michelle Major-Goldsmith & Simon Dorst
Member Benefits
2018 I Get fit for service
itSMF Australia's 21st Annual National Conference
Transitioning people through constant change
Karen Ferris
Book Review
Tribal Unity
2018 Q1 Seminars
VALE- Ross McConnell
3
4
10
12
14
19
20
22