What is your current job title and industry and what do you enjoy the most about both?
Continual Service Improvement Specialist at eHealth NSW.
I’m enjoying a complete change of industry after being in telecommunications for nearly 20 years. A year-long contract is providing the time to get to know the people, the culture and the leadership of a team that has been professional, welcoming and helpful since day one.
How long have you been an itSMF Member?
I coordinated a corporate membership from 2005-2016 but I’ve held an individual membership since 2016.
What itSMF Membership Benefits do you get most value from? (Select top 3 and/or other if applicable)
What do you enjoy most about being an itSMF Member?
Finding out the latest news and development in, not only ITIL, but other frameworks and methodologies from well-informed subject matter experts.
Has being an itSMF Member benefited you professionally? If so please specify…
Immense all round benefit! The standout are the quarterly seminars that provide me with the enthusiasm and desire to continue my service management journey. itSMF provides me with snippets of information that can lead to great ideas for the practical application and improvement of service management capabilities.
What ITSM related certifications do you hold, if any? (Checklist)
What has been your biggest workplace or career challenge and how did you face it?
Irrespective of role changes, I retained accountability for the design, implementation and maintenance of a Quality Management System certification (ISO 9001; this was a contractual requirement of a corporate customer’s contract from 2002 until 2014. An obsession for making quality management part of my stakeholders’ way of life, maintaining management support and a passion for spread good news stories over an extended period of time were instrumental in ensuring our audit shortcomings were minor and easily mitigated.
Jude Littlejohn
in conversation
with Brendan Cullen
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