itSMF Bulletin itSMF Bulletin August 2018 | Page 2

TABLE OF

CONTENTS

2

Chair's Report

The evolution of A1: Are chatbots driving a new customer experience?

Michael Ritterman

Q3 Seminar Dates

2018 Service Management Conference - 5th & 6th Sept

2018 Service Management Conference

Speaker Snapshot

Change is Constant

Karen Ferris

Your Member Benefits

In Conversation with Katrina MacDermid

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4

8

10

15

18

24

26

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