FROM THE CHAIR
3
Hi everyone,
The recent launch of ITIL 4 has been every bit the success story I imagined. It was accepted with acclaim from industry experts who regard this as an innovative toolkit to vastly improve enterprise agility. And we live, and work, in a world where this agility is now at a premium.
All itSMF Australia members have immediate access to ITIL 4 through our website, a tremendous member benefit a great many of you have already taken advantage of.
As a Service Manager I am personally really excited about the way ITIL 4 focuses on value delivery. It now integrates all the players and is based on principles that focus on starting ‘where you are’ and improving to drive real value for the enterprise.
This is a game changer in my view, a means to an end that we’d dreamed of, but were unable to achieve – until now.
It isn’t an exaggeration to describe ITIL4
as providing the ITIL framework with a
new beating heart. That’s how fundamental the changes are, and they have been driven, from the start, by industry professionals like yourselves. It is industry led, industry championed and supported by the your colleagues internationally.
The developers of ITIL 4 strived to improve the delivery of value, which of course we are focused on as a community. They, the extended team of advisors, developers and reviewers, many of them well known to the Australian community, have delivered on that promise.
Take the opportunity, if you have not done so already, to update to ITIL 4, secure in the knowledge that as you do so, you and your enterprise will both benefit by taking your great ITIL foundations into the Agile age.
Enjoy the magazine,
Bradley Busch
Chair - itSMF Australia